Privacy Policy

Frank's Tire & Auto Inc. ("Frank's Tire & Auto," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information obtained through our website, frankstna.ca (the "Website"), including our online merchandise store and related customer communications.

We are committed to handling personal information responsibly and in accordance with applicable privacy legislation, including Alberta's Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws.

By using our Website or providing personal information, you acknowledge the practices described in this Privacy Policy. Where required by law, we will obtain your consent before collecting, using, or disclosing your personal information.

1. Collection of Personal Information

Frank's Tire & Auto Inc. collects personal information reasonably necessary to operate our Website, process merchandise purchases, provide customer service, and fulfill our business obligations.

Depending on how you interact with our Website, we may collect the following information:

Personal and Contact Information

First and last name.
Email address.
Telephone number.
Billing address.
Shipping address.
Other information voluntarily provided through website forms or customer communications.

Order and Transaction Information

Products purchased.
Order numbers and purchase history.
Transaction dates and amounts.
Shipping and delivery information.
Payment confirmation details.
Refund or cancellation records, where applicable.

Website and Technical Information

When you visit our Website, certain technical information may be collected automatically through Wix and other technologies used on our Website.

This may include:

IP address.
Browser type.
Device type.
Operating system.
Website activity and interactions.
Cookies and similar technologies.
General geographic information derived from your connection.

We collect only information that is reasonably necessary for identified business purposes or otherwise permitted by law.

2. How We Use Personal Information

Personal information collected through our Website may be used for the following purposes:

Processing and confirming merchandise purchases.
Processing secure online payments.
Calculating shipping charges.
Arranging shipment and delivery of merchandise.
Providing order confirmations, receipts, and transaction updates.
Communicating with customers regarding their purchases.
Responding to customer questions and service inquiries.
Processing legally required refunds or resolving order concerns.
Maintaining accurate business and accounting records.
Improving Website functionality and customer experience.
Protecting our Website against fraud, unauthorized access, and misuse.
Complying with applicable legal and regulatory requirements.

We may also use personal information for marketing and promotional communications where we have obtained the consent or other authorization required by law.

We will not use personal information for unrelated purposes without obtaining appropriate consent or having another lawful basis to do so.

3. Online Payments and Payment Security

Frank's Tire & Auto Inc. uses Wix Payments to process credit card transactions made through our Website.

When customers purchase merchandise, payment information is processed through Wix Payments and its authorized payment-processing providers.

Frank's Tire & Auto Inc. does not independently store customers' complete credit card numbers or card security codes.

We may receive and retain limited payment-related information, including:

Transaction amounts.
Payment confirmation details.
Transaction identification numbers.
Payment status.
Refund information.
Limited payment method details made available by the payment processor.

This information is used for order management, accounting, customer service, fraud prevention, and transaction verification.

Payment information is handled in accordance with the applicable privacy and security practices of Wix Payments and its authorized providers.

Although reasonable security measures are used, no electronic payment or information system can be guaranteed to be completely secure.

4. Shipping and Delivery Information

Frank's Tire & Auto Inc. currently ships merchandise within Canada only.

Shipping charges are calculated and paid at checkout.

To fulfill merchandise orders, we may provide necessary customer information to shipping and delivery providers, including:

Customer name.
Shipping address.
Telephone number, where required.
Email address, where required.
Order and shipment details.

This information is shared only as reasonably necessary to arrange delivery, provide tracking information, and resolve shipping-related concerns.

Shipping providers may process this information according to their own applicable privacy practices.

5. Sharing and Disclosure of Personal Information

Frank's Tire & Auto Inc. does not sell or rent customer personal information to third-party marketing companies.

However, we may share personal information with authorized service providers when reasonably necessary to operate our business.

These service providers may include:

Website Services

Wix, which provides our Website platform, online store functionality, hosting, and related technology services.

Payment Processing

Wix Payments and its authorized payment-processing partners.

Shipping Providers

Canada Post and other delivery providers used to fulfill customer orders.

Professional Services

Authorized accounting, legal, technical, or other professional service providers where necessary for legitimate business purposes.

Legal Requirements

We may disclose personal information when required or permitted by law, including responding to lawful government requests, court orders, fraud investigations, or other legal obligations.

We take reasonable steps to ensure that personal information shared with service providers is limited to the information necessary for the authorized purpose.

6. International Storage and Processing

Our Website is operated using Wix and associated third-party service providers.

Although Frank's Tire & Auto Inc. is located in Alberta, Canada, certain personal information may be stored, processed, or accessed outside Canada.

This may occur in connection with:

Website hosting and administration.
Payment processing.
Technical support.
Website security.
Data storage and backup.
Order management.

Information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed.

We will provide any notices and information required under applicable Alberta privacy legislation concerning the use of service providers outside Canada.

Customers may contact our Privacy Officer for information about our service providers, the countries in which information may be processed, and our related privacy practices.

7. Protection and Security of Personal Information

Frank's Tire & Auto Inc. takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration.

These measures may include:

Secure Website connections.
Access controls for customer information.
Restricted access to business accounts.
Use of established third-party payment-processing services.
Appropriate employee access permissions.
Reasonable safeguards for customer and transaction records.

Customer information is accessible only to authorized individuals and service providers who require access for legitimate business purposes.

While we take reasonable precautions, no method of electronic storage or internet transmission is completely secure.

Customers are encouraged to protect their personal devices, passwords, and account information.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to comply with applicable legal and business requirements.

This may include retaining information for:

Order fulfillment.
Customer service.
Accounting and tax reporting.
Fraud prevention.
Dispute resolution.
Compliance with applicable laws.

Certain business and transaction records may be retained for legally required periods.

When personal information is no longer reasonably required, we will take appropriate steps to securely delete, destroy, or anonymize it.

9. Cookies and Website Analytics

Frank's Tire & Auto Inc. uses cookies and similar technologies to support the functionality, security, and performance of our website.

Our website is hosted through Wix and uses Wix's built-in website analytics tools.

Cookies are small data files stored on your device when visiting a website. They help websites operate efficiently and provide information about website usage.

Our website may use the following types of cookies:

Essential Cookies

These cookies are necessary for the proper operation of our website, including shopping cart functionality, secure checkout, website security, and session management.

Functional Cookies

These cookies help remember certain visitor preferences and improve website functionality.

Analytics Cookies

Wix's built-in analytics tools help us understand how visitors interact with our website.

Depending on the settings enabled, information collected may include:

Pages visited.
General visitor location.
Device and browser information.
Website traffic and visitor activity.
Website performance information.

This information is used to monitor website performance, identify technical issues, and improve the customer experience.

We do not currently use third-party advertising tracking tools such as Meta Pixel or Google Analytics.

Managing Cookies

Visitors may manage or disable certain cookies through their browser settings and any cookie preference controls provided on our website.

Disabling essential cookies may affect website functionality, including the ability to complete purchases.

We will obtain consent for cookies or tracking technologies where required by applicable law.

10. Customer Communications

Frank's Tire & Auto Inc. collects customer contact information for legitimate business purposes, including processing merchandise orders, arranging deliveries, responding to inquiries, and providing customer service.

We may contact customers by email or telephone regarding:

Order confirmations and receipts.
Payment confirmations.
Shipping and delivery updates.
Questions or concerns regarding purchases.
Returns, refunds, or order issues where applicable.
Customer service inquiries.

Frank's Tire & Auto Inc. does not currently send promotional or marketing emails or text messages.

Customer contact information collected through our website will not be used for promotional mailing lists without obtaining any consent required by applicable law.

We do not sell or rent customer contact information to third-party marketing companies.

11. Customer Access and Correction Rights

Customers may request access to personal information held by Frank's Tire & Auto Inc. or request corrections to information that is inaccurate or incomplete.

Requests may be submitted to our Privacy Officer using the contact information provided below.

We may require reasonable identity verification before releasing or modifying personal information.

Requests will be reviewed and addressed within the timeframes required by applicable privacy legislation.

Certain information may be withheld or retained where required or permitted by law.

12. Withdrawal of Consent

Where personal information is collected, used, or disclosed based on consent, customers may withdraw that consent, subject to applicable legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide certain services or complete transactions.

We may retain information where necessary to meet legal, accounting, or regulatory obligations.

Customers wishing to withdraw consent may contact our Privacy Officer.

13. Children's Privacy

Our Website is intended for a general audience and is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate authorization where required by law.

If a parent or legal guardian believes that a child has provided personal information without appropriate authorization, they may contact us to request that the information be reviewed or deleted, subject to applicable legal requirements.

14. Third-Party Websites and Links

Our Website may contain links to external websites or third-party services.

Frank's Tire & Auto Inc. is not responsible for the privacy practices, content, or security of websites that we do not own or control.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.

15. Privacy and Security Incidents

If we become aware of a privacy or security incident involving personal information, we will investigate the incident and take appropriate steps to address it.

Where required by applicable law, we will notify the appropriate privacy regulator and affected individuals.

We will also take reasonable measures to reduce the risk of similar incidents occurring in the future.

16. Changes to This Privacy Policy

Frank's Tire & Auto Inc. may update this Privacy Policy periodically to reflect changes in our business operations, Website functionality, technology providers, or legal obligations.

Any updates will be published on our Website with a revised date.

Where required by law, we will provide additional notice or obtain consent before making material changes to how personal information is collected, used, or disclosed.

We encourage customers to review this Privacy Policy periodically.

17. Contact Information and Privacy Officer

Frank's Tire & Auto Inc. is responsible for personal information collected and handled in connection with its business activities.

For questions, concerns, privacy complaints, or requests regarding personal information, please contact:

Email: frankstirenauto@gmail.com

Contact Page: frankstna.ca/contact

We will make reasonable efforts to respond to privacy inquiries and resolve concerns in accordance with applicable privacy legislation.

Last Updated: October 28, 2026