Terms & Conditions

Welcome to Frank's Tire & Auto Inc. By accessing or using our website, frankstna.ca (the "Website"), you agree to the following Terms & Conditions.

These Terms & Conditions govern your use of our Website, including browsing our products, purchasing merchandise, and accessing information about our automotive services.

Please read these terms carefully before using our Website or completing a purchase.

1. General Information

Frank's Tire & Auto Inc. ("Frank's Tire & Auto," "we," "us," or "our") is an independently owned and operated automotive repair business located in Foothills, Alberta, Canada.

Our Website provides information about our automotive repair services and offers branded merchandise for purchase.

Automotive services displayed on our Website are for informational purposes only. Automotive appointments, repairs, and related services cannot be booked or purchased through our online store.

2. Website Use

By accessing and using our Website, you agree to use it responsibly and only for lawful purposes.

You agree not to:

Use our Website for fraudulent, misleading, or unlawful activities.
Attempt to gain unauthorized access to our Website, systems, or customer information.
Interfere with the security, operation, or functionality of our Website.
Copy, reproduce, or distribute our original content, designs, or branding without authorization.
Provide false or misleading information when placing an order.

We reserve the right to restrict access, investigate suspicious activity, or refuse transactions where permitted by applicable law.

3. Products and Merchandise

Frank's Tire & Auto Inc. offers branded merchandise, including but not limited to:

T-shirts, tank tops, and long-sleeve shirts.
Hoodies and other apparel.
Hats and headwear.
Stickers and accessories.
Other promotional merchandise.

We make reasonable efforts to ensure that product descriptions, photographs, sizing information, colours, and pricing are accurate.

However, minor variations in colour, appearance, and manufacturing may occur.

Product availability is subject to change without notice.

Customers are encouraged to carefully review product descriptions, sizing charts, and order details before purchasing.

4. Pricing and Taxes

All prices displayed on our Website are in Canadian dollars (CAD), unless otherwise stated.

Applicable taxes, including Goods and Services Tax (GST), and shipping charges will be calculated and displayed during checkout before payment is completed.

The total purchase price, including applicable taxes and shipping charges, will be presented to the customer for review before the order is submitted.

We reserve the right to correct genuine pricing errors and inaccuracies, subject to applicable consumer protection legislation.

If an order cannot be fulfilled because of a pricing error, we will contact the customer to arrange an appropriate resolution.

5. Payment Processing

Online purchases are processed securely through Wix Payments.

Customers may complete purchases using the credit card payment methods made available at checkout.

Payment must be successfully authorized before an order is accepted for processing.

Frank's Tire & Auto Inc. does not independently store customers' complete credit card numbers or card security codes.

Payment transactions are subject to the applicable security and processing practices of Wix Payments and its authorized service providers.

We reserve the right to investigate suspected fraudulent transactions and refuse or cancel orders where permitted by law.

6. Order Confirmation and Acceptance

Once an order has been successfully submitted and payment has been processed, the customer will receive an electronic order confirmation.

Customers are responsible for ensuring that their contact information, shipping address, and order details are accurate.

If merchandise becomes unavailable or an order cannot be fulfilled, Frank's Tire & Auto Inc. will contact the customer to arrange an appropriate resolution, including a refund where required.

Order acceptance and fulfillment remain subject to applicable consumer protection laws.

7. Shipping and Delivery

Frank's Tire & Auto Inc. currently ships merchandise within Canada only.

Shipping charges are calculated and paid at the time of checkout.

Shipping rates are determined based on the applicable shipping method, delivery destination, and shipment details, including package weight and dimensions where applicable.

All shipping charges will be displayed before the customer completes payment.

Orders will be prepared for shipment after successful payment processing.

Delivery estimates may vary depending on the destination, shipping carrier, weather conditions, and other circumstances beyond our reasonable control.

We make reasonable efforts to fulfill orders within the delivery timeframes disclosed during checkout or order confirmation.

Customers are responsible for providing complete and accurate shipping information.

Any delivery delays, undelivered orders, or statutory cancellation rights will be handled in accordance with applicable consumer protection legislation.

8. Returns, Exchanges, and Refunds

ALL SALES ARE FINAL.

Frank's Tire & Auto Inc. does not accept voluntary returns or exchanges on merchandise purchased through our Website.

We do not offer refunds or exchanges for:

Incorrect sizes selected by the customer.
Changes of mind.
Incorrect colours or styles ordered by the customer.
Unwanted merchandise.
Customer ordering errors.
Personal preferences regarding fit, style, or appearance.

Customers are encouraged to review their purchases carefully before completing checkout.

Damaged, Defective, or Incorrect Merchandise

If merchandise arrives damaged, defective, or different from what was ordered, customers should contact Frank's Tire & Auto Inc. as soon as reasonably possible.

We will review the concern and provide an appropriate resolution in accordance with applicable consumer protection laws.

Consumer Rights

Nothing in this policy limits or excludes any statutory cancellation, refund, warranty, or other consumer protection rights available under applicable Alberta or Canadian law.

Please refer to our separate Return Policy for additional information.

9. Personal Information and Privacy

Frank's Tire & Auto Inc. respects the privacy of our customers and Website visitors.

We may collect personal information reasonably necessary to operate our Website, process purchases, fulfill orders, and communicate with customers.

This information may include:

First and last names.
Billing and shipping addresses.
Telephone numbers.
Email addresses.
Purchase and transaction information.
Other information voluntarily provided by customers.

Personal information is collected, used, disclosed, retained, and protected in accordance with our Privacy Policy and applicable privacy legislation.

We do not sell customer personal information to third-party marketing companies.

Customers are encouraged to review our Privacy Policy for additional information regarding our privacy practices.

10. Intellectual Property Rights

All original content displayed on our Website, including logos, trademarks, merchandise designs, photographs, graphics, text, and branding, is owned by Frank's Tire & Auto Inc. or used with appropriate authorization.

Our intellectual property may not be copied, reproduced, modified, distributed, sold, or used for commercial purposes without prior written permission.

Unauthorized use of our intellectual property may result in legal action.

All third-party trademarks and intellectual property remain the property of their respective owners.

11. Automotive Service Information

Our Website provides general information regarding automotive services, including:

Tire sales and installation.
Automotive maintenance and repairs.
Vehicle inspections.
Mechanical diagnostics.
Other automotive services offered by Frank's Tire & Auto Inc.

Information displayed on our Website does not constitute a binding repair estimate, appointment confirmation, or guarantee of service availability.

Automotive repairs and related services are subject to separate service authorizations, agreements, and applicable warranties.

These Website Terms & Conditions do not replace the terms governing automotive repair services performed by our business.

12. Website Availability and Disclaimer

We make reasonable efforts to maintain accurate, secure, and reliable Website information.

However, we cannot guarantee that our Website will operate without interruption, technical difficulties, or occasional inaccuracies.

Our Website is provided on an "as available" basis.

We reserve the right to modify, suspend, or discontinue Website features where reasonably necessary.

Nothing in this section excludes warranties, obligations, or consumer rights that cannot legally be excluded.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Frank's Tire & Auto Inc., its directors, employees, and representatives will not be liable for indirect, incidental, or consequential damages arising solely from the use or unavailability of our Website.

This limitation does not exclude liability that cannot legally be limited or excluded.

Nothing in these Terms & Conditions restricts customers' statutory rights or remedies under applicable consumer protection legislation.

14. Third-Party Services and Links

Our Website may contain links to external websites or use third-party service providers, including payment processors, shipping carriers, and website technology providers.

We are not responsible for the content, availability, or practices of independent third-party websites outside our control.

Third-party services may be governed by their own terms and privacy policies.

We encourage customers to review the policies of external service providers where appropriate.

15. Governing Law

These Terms & Conditions are governed by the laws of the Province of Alberta and the applicable federal laws of Canada.

Any disputes arising from the use of our Website or online merchandise purchases will be addressed in accordance with applicable law.

Nothing in these terms prevents consumers from exercising legal rights or remedies available to them under applicable legislation.

16. Changes to Terms & Conditions

Frank's Tire & Auto Inc. reserves the right to update or modify these Terms & Conditions periodically.

Any changes will be published on our Website with an updated revision date.

Changes will apply prospectively and will not retroactively remove rights or obligations arising from previously completed transactions.

Customers are encouraged to review these Terms & Conditions periodically.

17. Acceptance of Terms

By accessing or using our Website, you acknowledge that you have read and understood these Terms & Conditions.

By completing an online purchase, you agree to the terms applicable to that transaction, subject to your rights under applicable law.

If you do not agree with these Terms & Conditions, please discontinue use of our Website.

18. Contact Information

For questions, concerns, or inquiries regarding these Terms & Conditions, please contact:

https://www.frankstna.ca/contact
frankstirenauto@gmail.com

This document was last updated on Oct 28, 2026